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Understand Your Rights on infinitiwin

Our legal terms set out exactly what you agree to when you open an account, how we handle your data, and what rights you hold under applicable law.

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Browse the Full Scope of Our Legal Terms

infinitiwin Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These legal terms govern every interaction you have with infinitiwin, from the moment you create an account through to any withdrawal request you submit. Our policies are written to reflect the rights and obligations that apply under the laws of your jurisdiction. Where Malaysian law applies,

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these terms operate within that legal framework and no broader. Any access to our services is conditional on such access being lawful in your location. We keep our terms current and will notify you of material changes through your registered email. Payments processed via Touch 'n
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Go, GrabPay, Boost dan FPX are each subject to the terms of those respective payment providers in addition to our own account policy. Reading and accepting our terms before you start using the platform is a condition of holding an account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT CHANNELS

Reach Our Legal and Compliance Team

If you have a question about your rights, a request to amend your data, or a concern about how our policies apply to your account, our compliance team is reachable through the channels below. We aim to respond to all formal legal queries within five business days.

Team online

Email Support

Send your legal query or data request to our compliance address. We acknowledge receipt within 24 hours and provide a full written response within five business days, including any required documentation.

Live Chat

Use the live chat window to raise an initial legal question or ask how to file a formal request. Our agents can direct you to the correct process and provide the compliance contact details you need.

Help Centre

The Help Centre hosts plain-language summaries of each policy section. You can also submit a formal account-data request directly through the Help Centre form, which routes to our data-handling team.

HOW WE PROTECT YOUR ACCOUNT

See How infinitiwin Handles Data and Security

Our data practices follow a clear set of principles: we collect only what is necessary to operate your account, we do not sell your personal data to third parties, and we retain…

Data Collection Scope

We collect the account details you submit at registration, your transaction history with Touch 'n Go, GrabPay, Boost dan FPX, and session data used to detect unauthorised access. Nothing beyond what your account requires is stored.

Cookie Policy

Cookies on infinitiwin serve three purposes: keeping you logged in, measuring which pages load correctly, and remembering your preferred language. You can manage cookie preferences through your browser settings at any time without losing account access.

Account Security Practices

Passwords are stored using one-way hashing. Login attempts are rate-limited, and any access from an unrecognised device triggers a verification step to your registered email or mobile number before the session proceeds.

Data Retention Policy

Account and transaction records are retained for the period required by the laws of the applicable jurisdiction, typically between five and seven years. After that window closes, personal data is deleted or anonymised according to our retention schedule.

Your Right to Access and Correct

You may request a full export of the personal data we hold on your account, or ask us to correct any inaccurate details. Requests submitted via email are processed within five business days, and we confirm completion in writing.

Third-Party Sharing Limits

Personal data is shared only with payment processors like Touch 'n Go, GrabPay, Boost dan FPX to complete your transactions, and with identity-verification partners where law requires it. No data is passed to advertisers or data brokers.

Common Legal Questions About Your Account

The answers below cover the policy questions we receive most often. If your question is not addressed here, contact our compliance team directly via email or live chat and we will respond with a written answer within five business days.

The laws of the jurisdiction applicable to your location govern your account. Where Malaysian law applies, these terms operate within that framework. Access depends on local law and is available where local law permits.

Send a data-access request to our compliance email. Include your registered account email and a brief description of what you need. We acknowledge receipt within 24 hours and deliver the export within five business days.

Yes. Submit a deletion request to our compliance team. We will remove your personal data except where retention is required by law, such as transaction records we must keep for the period mandated by applicable regulation.

Payment data is passed securely to the relevant payment processor to complete your transaction. We retain only the transaction amount, date and reference number — not your card or wallet credentials, which stay with the payment provider.

We send a notification to your registered email at least seven days before material changes take effect. Continuing to use the platform after that date constitutes acceptance of the updated terms. You may close your account if you do not agree.

Raise the concern with our compliance team via the email channel listed on this page. If you are not satisfied with our response, you may escalate the matter to the relevant data-protection authority in your jurisdiction.

Functional cookies that keep your session active are required for account access. Analytics and preference cookies are optional and can be disabled through your browser settings without affecting your ability to log in or make transactions.

Understand Your Rights on infinitiwin

Reach Our Legal and Compliance Team

Email Support

Live Chat

Help Centre

See How infinitiwin Handles Data and Security

Data Collection Scope

Cookie Policy

Account Security Practices

Data Retention Policy

Your Right to Access and Correct

Third-Party Sharing Limits

Common Legal Questions About Your Account

01 Which laws govern my infinitiwin account?

02 How do I request a copy of the personal data infinitiwin holds on me?

03 Can I ask infinitiwin to delete my personal data?

04 What happens to my payment data when I use Touch 'n Go, GrabPay, Boost dan FPX?

05 How will I know if the legal terms change?

06 Who do I contact if I believe my data has been handled incorrectly?

07 Are cookies required to use my account?

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