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How We Handle Your Personal Data

At infinitiwin, every piece of personal data you share with us — from your account registration details to your deposit history via Touch 'n Go, GrabPay, Boost dan…

Data collected with your knowledgeYour rights to access and correctLocal Malaysian data handlingSecure account-level storageContact path for data requests
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infinitiwin How We Handle Your Personal Data
REACH OUR DATA TEAM

Contact Us About Your Privacy Rights

If you need to submit a data access request, correct stored details, or ask us to remove specific records, our support team handles these queries directly. Reach us through the channels below and we will respond within two working days. All data-related requests are logged and tracked so nothing falls through the gap.

Team online

Live Chat

Start a live chat session from your account dashboard any time between 09:00 and 23:00 MYT, seven days a week, for immediate privacy queries and data correction requests.

Email Support

Send your data access or deletion request to our privacy inbox at [email protected]. Include your registered email and a brief description of the data action you need.

Account Help Centre

Log in to your infinitiwin account and navigate to Help Centre under account settings to submit a formal data request form tracked in real time.

HOW WE PROTECT YOUR DATA

Explore Our Data Handling Practices

Our data practices are built around six operational principles that govern every stage of how your personal data moves through infinitiwin — from the moment you create an account to the point…

Encryption at Rest and in Transit

All personal data stored in our systems and transmitted between your device and our servers is encrypted using current-standard protocols. This includes account credentials, payment identifiers for Touch 'n Go and GrabPay, and session tokens.

Cookie Policy and Your Choices

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated. You can adjust cookie preferences from your browser settings at any time without affecting your ability to log in.

Account Security Measures

Your account is protected by password hashing and optional two-step verification. We never store your raw password. Suspicious login attempts from unrecognised devices trigger an email alert to your registered address immediately.

Data Retention Periods

Active account data is kept for the duration your account is open. After account closure, we retain only what Malaysian law requires for financial record-keeping — typically up to seven years — and delete the rest on a rolling schedule.

Who Can Access Your Data

Your data is accessible only to verified infinitiwin staff with a legitimate operational need — for example, support agents handling your query or compliance staff conducting required checks. Access is logged and audited.

How to Request Changes

Submit a data correction or access request via live chat, email, or your account Help Centre. We verify your identity before acting on any request and confirm completion in writing once the change has been applied.

Common Questions About Your Data Rights

These answers cover the privacy and data questions we hear most often from Malaysian account holders. If your question is not listed, reach out through live chat or email and our team will respond with a direct, specific answer tied to your account.

We collect your name, email address, contact number, and identity verification documents. We also log payment method identifiers linked to Touch 'n Go, GrabPay, Boost dan FPX, along with your IP address and device details at login.

Yes. Submit a data access request via the Help Centre inside your account or email us directly. We will compile and deliver a structured copy of your stored data within seven working days of verifying your identity.

Contact our support team through live chat or email with the specific detail you want corrected and the accurate replacement. We update the record and send you written confirmation once the change is applied.

We do not sell your data. We share it only with payment processors required to complete your Touch 'n Go, GrabPay, Boost dan FPX transactions, and with legal authorities when required under Malaysian law.

After closure, we delete non-essential data promptly and retain only what Malaysian financial regulations require — typically up to seven years for transaction records. We do not use closed-account data for any marketing purpose.

We use session cookies to maintain your login state and analytics cookies to understand page usage. You can disable analytics cookies in your browser settings. Disabling session cookies may affect your ability to stay logged in.

Reach our privacy team via email at [email protected] or through live chat between 09:00 and 23:00 MYT. We treat all data-handling complaints as priority queries and respond within two working days.

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